Our Privacy Policy

Square Shoots customer privacy notice

This privacy notice tells you what to expect from Square Shoots with regards to the use of your personal information.

Requests for information

To make a data protection rights request, please contact us at

info@squareshoots.com

If you make a request, we must respond to you without undue delay and in any event within one month.

For any further information on your rights under UK GDPR and data protection, please refer to the Information Commissioner’s Office (ICO) website.

What information we collect and use, and why

We collect or use the following information:

Names and contact details
Addresses
Account information, including registration details and order history
Correspondence

We collect this information to:

provide and improve products and services for clients:
enable operation of client or customer accounts:
provide information updates or marketing purposes:
comply with legal requirements:
deal with queries, complaints or claims:

Data protection rights

Your data protection rights are set out in brief below:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your right to erasure - You have the right to ask us to delete your personal information.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
Your right to object to processing - You have the right to object to the processing of your personal data.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

Our lawful bases for the collection and use of your data

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from

Directly from you

How long we keep information

We typically keep all contact and client information for 6 years after our last contact with you, after which it will be deleted from our systems. This is to ensure we can contact you as well as meet our regulatory obligations.

We will keep your information for a longer period if it is necessary to comply with our legal or auditing obligations.

Sharing and processing information

We share your information with data processors that are essential to facilitating our business and meeting our legal obligations. These processors include:

Website, cloud and email providers
Regulatory authorities
Legal and professional advisors

If you require the name and details of these organisations, please contact us.

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the these transfers, please contact us.

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: info@squareshoots.com

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

ICO Head Office
4th Floor, No.3 Circle Square
5 Hawkshaw Street
Manchester
M1 7BL

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint